The goal of the Home Care Manager Certificate Program HCMCP™ On-Demand is to provide attendees with the core management business operating principles and competencies to successfully and effectively operate a home care organization. This program is entirely online through our CAHSAH Portal.

The Home Care Manager Certificate Program HCMCP™ is an interactive and intensive educational program, providing leading edge management concepts and skills that are critical for home care managers to know and understand.  This program was designed to accommodate all sections of home care, from private pay to large home care agencies. 
There are two modules to choose from; Private Duty or Medicare Certified.

The core components of the HCMCP™ to be addressed are:

• Leadership & Organizational Management Skill

• Regulations Overview for all Home Care Agencies

• Home Care Marketing Strategies

• Regulatory Guidelines & Business Practices

• Financial Management & Budgeting

• Regulatory Guidelines & Business Practices for Medicare Certified Agencies (Medicare Certified Module)

• Financial Management Under PPS (Medicare Certified Module)

• Regulations Overview for Licensed Home Health/Home Care Aide Organizations (Private Duty Module)

• Financial Management & Marketing for Licensed Home Health/Home Care Aide Organizations (Private Duty Module)

• Human Resource Issues & Employment Laws (State Specific)

• Licensing Process (State Specific)

• Develop leadership and organizational management skills

• Learn the secrets to marketing your agency

• Understand the regulatory process (all home care agencies)

• Learn the fundamentals of financial management and budgeting

• Understand human resource practices and employment law

The Home Care Manager Certificate Program HCMCP™ is designed for front-line supervisors, middle managers, business owners, emerging managers, supervisors or any middle management personnel of a Medicare-certified home health. More experienced managers will gain insights and a refreshed understanding of home care.

Leadership in a Changing Home Care Environment:

• Create strategies for working with different personalities and identify which leadership styles work best in various situations

• Discover your management style and recognize its role in day–to-day operations and how it can enhance or impair staff productivity and interaction

• Gain techniques for proactive communication and understand the impact of personality types and temperaments in interpersonal communication

Home Care – A Marketing Perspective:

• Latest critical emerging market trends

• Finding and hiring the right marketing staff

• Identify top marketing mistakes

• How to develop a key marketing plan

Regulatory Overview for All Home Care Agencies:

• Review of federal, state & local regulations

• CNA, CHHA scope of practice

• Quality, competence & Compliance

Financial Management & Budgeting:

• Master the components of an operating budget, income statement and balance sheet

• Understand the financial approach to the budget process as well as cash flow

• Learn how to spot potential problems in your budget

Human Resource Practices and Employment Law Overview:

• Legal Update and current H/R resource laws pertaining to home care

• Apply framework for understanding the daily operations, policies and procedures relating to human resources in home care organizations

• Identify key regulatory and legal requirements of interviewing, hiring, performance appraisals, counseling, termination, wage and hour, and independent contractor status

Licensure & Survey Readiness in Colorado (Colorado Version only)

• Review Licensure and Survey Readiness in Colorado

Administrative Training Human Resources and More (Colorado Version only)

• Review Colorado state specific human resources law.

Licensing Process in Florida - Make it a Day at the Beach (Florida Version only)

• Review Florida licensing requirements.

Human Resource Practices and Employment Law Overview (Illinois Version only)

• Basic laws and regulations in Illinois

Medicare Certified Breakout Sessions

Regulatory Guidelines & Business Practices, Medicare Agencies:

• Review of licensure, certification & survey survival including survey “enhancements”

• Contrast Title 22 & Medicare CoPs

• Quality acronym soup: OASIS, OBQI, etc.

Financial Management under PPS:

• Understand PPS full episode payments and episode exceptions

• Relationship between accurate OASIS coding and PPS payment

• The importance of accounting and management reporting to PPS success 

Regulatory Overview for Home Health (Illinois Version only)

•  Identify Illinois home health agency licensing requirements

Private Duty/Home Care Aide Break Out Sessions

Regulations Overview for Licensed/Home Care Aide Organizations:

• Identify two regulations/ordinances that apply to each individual Organization

• Define which providers, according to CA Regulation, must become licensed

• Identify two options to locate resources (websites, organizations, & associations) to get additional information or review regulations

Financial Management & Marketing for Private Home Care Agency:

• Understanding the home care business cycle

• Defining your leadership and company culture

• Marketing: What’s it all about?

• Critical Elements to your agencies’ financial success!

• Licensing requirements for home nursing and home services agencies under Illinois law. 

What to Expect after Registration

Once your registration has been received and processed, you will receive a separate confirmation email within 48 hours of registration. The email will contain your login information and website of the CAHSAH On-Demand Training Portal. You will also receive coordinating handout materials within 3-5 days via FedEx for this program. You have a total of three (3) months to view this program.

The program was developed using video streaming technology, giving you the ability to view the presentation alongside the power point slides, as pictured below for example:

Certification Examination - Separate Registration Required

Certification attests that an individual has met industry standards through assessment of their knowledge. CAHSAH offers three different levels of certification for home care and hospice. Getting certified is a two-part process. Candidates must submit a formal application to demonstrate eligibility to sit for the examination, and then successfully pass an examination covering the functions performed in the specified credential. Please note that separate registration is required for the certification examination. For more information or to register for an exam, please visit: www.nbhhc.org or contact certification@nbhhc.org.

Certificate of Completion and Continuing Education Hours (CE)

Continuing Education Hours will be provided to participants who view the program in its entirety. Provider approved by the California Board of Registered Nursing (Provider # CEP2463) and by the California Board of Behavioral Sciences (Provider # PCE588) for up to twenty-one (21) contact hours of continuing education for Medicare Certified Module and the Private Duty Module. A request for Certificate of Completion will send with materials to send in once program has been completed. Please allow 1-2 weeks for your certificate to arrive.

Faculty

Roz Teller Roz Teller, M.A., Principal Teller Associates Roz Teller is a partner in the management consulting firm of teller associates, which has been assisting organizations to develop their human resources since 1980. They specialize in management and leadership development, executive coaching, employee relations, performance management and conflict resolution.

Mary Lou Connolly

Mary Lou Connolly, RN, MS, Consultant McCoy & Connolly Consulting, Inc. Mary Lou Connolly and Nancy McCoy were administrators and directors of clinical services respectively at the University of California San Diego Home Care for ten years. They have nearly forty years of combined experience in home health in private proprietary, non-profit, single owner and hospital based agencies. Since July of 2002 Nancy & Mary Lou have consulted with numerous home health agencies to perform mock surveys, assist in developing & implementing Plans of Correction, providing staff education and training, assisting in home health agency start-ups and performing medical record audits.

Nancy McCoy

Nancy McCoy, RN, MS, Consultant McCoy & Connolly Consulting, Inc. Mary Lou Connolly and Nancy McCoy were administrators and directors of clinical services respectively at the University of California San Diego Home Care for ten years. They have nearly forty years of combined experience in home health in private proprietary, non-profit, single owner and hospital based agencies. Since July of 2002 Nancy & Mary Lou have consulted with numerous home health agencies to perform mock surveys, assist in developing & implementing Plans of Correction, providing staff education and training, assisting in home health agency start-ups and performing medical record audits.

Michelle Hofhine

Michelle Hofhine, RN, Vice President of Marketing Accredited Nursing Care Michelle Hofhine has been in Home Health Care for 19 years. She currently holds the position of VP of Marking for Accredited Home Care Services. Michelle has been active with CAHSAH for many years serving on both the Membership and Medicare Committee's. She has a passion for marketing and educating others about Home Health Care.

Brittnei Salerno	Brittnei Salerno, BS, Owner, Administrator La Jolla Nurses Homecare Brittnei Salerno is the President and Owner of La Jolla Nurses Homecare. With more than 20 years of Home Care management experience, Brittnei is a recognized industry leader. An active advocate, she is currently serving as Chair for CAHSAH’s Board of Directors, PAPA Committee and Licensed Home Health Agency Committee.

Lucy Andrews	Lucy Andrews, RN, MS, Chief Executive Officer At Your Services Home Care Lucy Andrews has been in home care for over 21 years. She was in the inaugural home care management Program in 1992. She is the owner of a private duty agency in Northern California. She also consults nationally to assist private duty agencies both start up and operational assistive and growth strategies.

Dexter Braff

Dexter Braff, BA, MBA, President The Braff Group Dexter Braff has more than 20 years experience in health care mergers and acquisitions. Prior to forming The Braff Group, he was an associate and senior appraiser with Telesis Mergers & Acquisitions. He also served as regional Director of Finance for Foster Medical Corporation. Dexter has written numerous feature articles on mergers and acquisitions and finance. Additionally, Dexter is a frequent speaker at major industry conferences and state association meetings.

Joe Hafkenschiel

Joseph Hafkenschiel, MBA, President CAHSAH Joe Hafkenschiel has served as President of the California Association for Health Services at Home (CAHSAH), the association of California's home care providers, since 1986. Joe is CAHSAH’s principal staff person for the Home Care Aide Organization Steering Committee and also staffs the Home Care Aide Organization Certification Marketing Subcommittee. Prior to joining CAHSAH, Joe was Executive Director of the California Health Facilities Commission from 1980 85. He has also held positions with the California Department of Health Services, the federal government, and in the private sector. He received his undergraduate degree in Economics from Swarthmore College and holds an MBA in Finance from the University of California, Berkeley.

Elizabeth Murphy

Elizabeth Murphy, Esq., Lawyer Murphy Law Group, Inc. Elizabeth Murphy is a native of Los Angeles, and has been practicing law since 1994. Ms. Murphy specializes in the defense of employers, in the full range of employment matters, including: advising employers regarding everyday situations that arise, such as how to fire someone, how much leave employees are entitled to, etc.; helping employers to prepare or update employee manuals; defending employers in wage and hour actions, class action cases, and wrongful termination cases; and providing training and educational programs to employers.

Donna Floyd

Donna Floyd, RN, BSN, Vice President of Program Development The Crag Business Group, Inc Donna Floyd is with extensive experience and administration of national, regional and start up organizations. Donna brings a wealth of ideas and solutions to organizations. Accomplished in the areas of program and policy development, Donna provides real world analysis and tools for success. As a Registered Nurse for over 24 years, she is an expert in the special needs of health care providers. (Colorado Version Only)

Robert Floyd

Robert Floyd, Chief Operating Officer The Crag Business Group, Inc Robert Floyd is a 35-year veteran of management, with extensive knowledge and experience in the complex fields of human resources and risk management. As a consultant both for a "big ten" management consultancy firm and as a private contractor, Robert has worked with small and large, certified and accredited, private and corporate home health agencies. Robert has developed both a strong analytical process and highly effective training methods to facilitate necessary changes within organizations. Further, having successful created and sold at a profit multiple private businesses, he fully understands the trials and opportunities faced by the business owner. (Colorado Version Only)

Glenda Burke

Glenda Burke, RN, BS, Owner & Founder Alternatives A Consulting and Education Service Glenda Burke is a registered nurse with 39 years of extensive experience in the health care industry. Glenda is founder, owner and primary nurse consultant for Alternatives, a consulting and education service. Her company provides expertise in consulting services to health care organizations throughout the Northeastern United States and she is a recognized expert in the areas of federal compliance issues, agency fraud and abuse clinical defense as well as agency compliance planning, program development, education and implementation. She is a featured speaker on the state and national levels. Glenda believes that humor can be found in all things, even in the federal government’s concept of compliance for home health organizations. (Florida Version Only)

Rebecca Friedman Zuber

Rebecca Friedman Zuber, MA, BSW, President Rebecca Friedman Zuber, Inc. Rebecca Friedman Zuber has been a consultant in the home health industry since 1995 and is the President of Rebecca Friedman Zuber, Inc. Prior to that time, she directed a division of the Illinois Department of Public Health responsible for the regulation of home health agencies, hospices, hospitals, clinical laboratories and a variety of other providers. Rebecca is the regulatory consultant for the Illinois HomeCare & Hospice Council and works directly with provider clients. Her practice focuses on regulatory compliance, operations and performance improvement. She speaks and publishes extensively in the home health industry, translating government regulations and initiatives into meaningful terms. (Illinois Version Only)

Group Registration

CANCELLATIONS:
Due to the nature of the course, there are no cancellations refunds after log-in information has been sent. Please make sure this course is appropriate for you as there are no exceptions to this policy.

To place a registration by phone with credit card information, please contact (916) 641-5795 ext 113.

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