Select + next to each track to view details (must be logged in and registered as a Conference attendee to access handouts)
TUESDAY, JUNE 23, 2026 | 9:00am - 10:00am
K100 | The Art of Innovation: How Creative Leadership Shapes Culture and Performance
Dr. Heather L. Hodges, PhD, Chief Executive, Officer & Founder, Hodges Group International, LLC
Home care and hospice leaders are navigating a perfect storm of challenges from turnover, staffing shortages, burnout, rising patient acuity, complex payment models, and Medicare cuts. The pressure is real, and while resources may be limited, creativity is not. In this unforgettable keynote, Heather blends art, stories, and research to show how creativity is the hidden engine that drives innovation, engagement, and performance. Through two live speed paintings and hands-on creative-thinking activities, Heather takes healthcare leaders on a transformative journey to rediscover their own creativity and learn how to spark it in others. Leaders will experience how creativity becomes the heartbeat of a thriving culture and fuels engagement, inspires innovation, and unlocks new solutions to the complex challenges facing post-acute care. They’ll leave inspired and equipped with a digital toolkit of exercises and leadership prompts to sustain creativity long after the event.
WEDNESDAY, JUNE 24, 2026 | 9:00am - 10:00am
K200 | At a Crossroads: The Future of Care at Home in a Shifting National Landscape
Jennifer Sheets, Chief Executive Officer, National Alliance for Care at Home
At a Crossroads: The Future of Care at Home in a Shifting National Landscape
Care at home is under increasing pressure from federal policy changes, payment cuts, and heightened regulatory scrutiny. In this national update, learn what’s happening in Washington—and what it means for home health, hospice, and home care providers. Walk away with clear insight on emerging risks, policy direction, and what actions are needed now to protect access and sustainability.
THURSDAY, JUNE 25, 2026 | 9:00am - 10:00am
K300 | Lessons from the Front Lines: What Decades of Leadership Teach Us About the Future of Care at Home
Bill Dombi, Senior Counsel, Arnall, Golden, Gregory, LLP
A seasoned national leader reflects on decades of industry change and shares practical lessons to help providers navigate today’s challenges and position themselves for long-term success in care at home.
H100 | Tuesday, June 23, 2026 | 10:15 am - 11:45 am
Are you Sinking with PPEO and other ADRs
Celeste Miller, RN, BS, HCS-D, HCS-O, Care at Home Consultants
Medicare has been ramping up all types of ADRs for hospice agencies. The new program introduced in 2024- PPEO (Provisional Period of Enhanced Oversight) is causing a lot of chaos within the hospice industry. All types of potential ADRs will be discussed as well as what they are looking for on review. Tips for ensuring your agency is compliant with the requirements of these reviews and how to ramp up your compliance with documentation.
H200 | Tuesday, June 23, 2026 | 1:45 pm - 3:15 pm
How to Document to Support Hospice Terminality
Kathy Ahearn, CEO and Founder, ALECC, Inc.
This session take attendees through the mind of Medicare, the LCD Clinical Guidelines and how to document to support terminality and Medicare Hospice Eligibility. Emphasized are the differences between chronic vs terminal documentation, what and how to document along with who should document. Discussed will be the technical and clinical requirements, along with the importance of congruent documentation and the importance of IDG notes in supporting terminality.
H300 | Tuesday, June 23, 2026 | 3:30 pm - 5:00 pm
Following Symptom Management Cues in CAHPS & HOPE
Caren McHenry Martin, PharmD, BCGP, Senior Clinical Manager, Encara Pharmacia
The CAHPS Hospice Survey and the new Hospice Outcomes and Patient Evaluation (HOPE) tool can provide cues to hospices about opportunities for improving ways to manage patient symptoms at end of life. This presentation discusses optimal symptom management of the common end-of-life symptoms included in these tools, how to communicate these strategies with patients/caregivers, and when to plan for meaningful follow-up.
H400 | Wednesday, June 24, 2026 | 10:45 am - 12:15 pm
HOPE-Fueled Excellence: Transforming Patient Experience with Age-Friendly Care
Raianne Melton, Senior Director of Clinical Services, Axxess
This session empowers clinical leaders to elevate hospice and palliative care through the integration of Age-Friendly Care principles and data-driven quality improvement. By aligning the 4Ms framework—What Matters, Medication, Mentation, and Mobility—with the HOPE tool and CAHPS® Hospice measures, participants will gain a deeper understanding of how to enhance patient experience, meet HQRP requirements, and drive measurable outcomes. Attendees will leave with actionable strategies to improve care delivery, strengthen team performance, and foster a culture of excellence rooted in compassion and evidence-based practice.
H500 | Wednesday, June 24, 2026 | 1:45 pm - 3:15 pm
QAPI: More than a Binder
Brian Douglas, CEO, Sarian Consulting Services, Inc.
To present rules and regulations regarding QAPI and best practices on how to implement an effective QAPI program in your agency.
H600 | Wednesday, June 24, 2026 | 3:30 pm - 5:00 pm
Ethical Marketing in Hospice
Elizabeth Hogue, Attorney, Elizabeth E. Hogue, LLC
Coming Soon
H700 | Thursday, June 25, 2026 | 10:15 am - 11:45 am
General Inpatient Care (GIP) and Ethical Marketing
Cindy Hatton
Coming Soon
M100 | Tuesday, June 23, 2026 | 10:15 am - 11:45 am
Optimize Revenue Diversification, Drive Profitability
Thomas J. Rose, CEO & President, 21st Century Health Care Consultants
This session will discuss how to measure your revenue sources and their respective profitability and how to evaluate alternative revenue sources to grow your business and reduce your concentration risk. Being too heavily concentrated by payor source can present businesses with devastating consequences should there be a shift they did not anticipate. Diversification not only can come from additional payor sources but also from within an existing payor source.
M200 | Tuesday, June 23, 2026 | 1:45 pm - 3:15 pm
Survey Prep: Risks and Costs of Not Being Prepared
Sharon Fredrichs, RN, BSN, PHN, CPHQ, President, S&S Home Care Consulting
Survey preparedness is not just 4 months before the “windowâ€. Preparedness is throughout each year. This session will provide guidance of what to do quarterly, reducing the risks of the triannual survey. The session will bring awareness to what the costs are in not being prepared.
M300 | Tuesday, June 23, 2026 | 3:30 pm - 5:00 pm
CAHPS Uncovered Turning Patient Feedback into Wins
Brian Lebanion, Consultant, BC Healthcare Consulting
Patient experience is a cornerstone of success in today's home health and hospice environment, and the CAHPS survey provides critical insights into how care is perceived. Yet many agencies struggle to move beyond the numbers and use CAHPS data as a tool for real improvement. This session will uncover strategies to interpret CAHPS results, connect patient feedback with operational and clinical practices, and implement changes that enhance both patient satisfaction and organizational performance.
M400 | Wednesday, June 24, 2026 | 10:45 am - 12:15 pm
Top OASIS Myths – Busted with CMS Guidance
Annette Lee, CEO and Founder, Provider Insights
Lisa Selman Holman, VP Clinical Services, McBee
Think you know the OASIS? Think again! This lively, myth-busting session tackles the most common misunderstandings clinicians have about OASIS data collection—straight from the source: CMS guidance. We’ll unpack long-held “rules” that aren’t actually rules, clarify gray areas that cause the most scoring confusion, and explore how these myths impact quality scores, reimbursement, and patient outcomes. Whether you’re a seasoned OASIS pro or a new clinician, you’ll leave confident in separating fact from fiction and applying OASIS guidance the right way every time.
M500 | Wednesday, June 24, 2026 | 1:45 pm - 3:15 pm
Value Based Care - Becoming a Strategic Partner
Casey Rausin RN, Director of Business Development and Strategic Partnerships, Home Care Sales
Stop being a commodity! Become the revenue-protecting partner hospitals and SNFs can't afford to lose. Discover how home based care directly impacts MSPB, readmissions, and star ratings, the metrics costing providers millions! Tap into the $50 billion opportunity while your competitors stay stuck "asking for the next referral" and NOT getting it!
Identify the key metrics that home-based care directly impacts:
M600 | Wednesday, June 24, 2026 | 3:30 pm - 5:00 pm
Documentation for Denial-proof HH Claims and 3rd-Party Approval
Arnie Cisneros, President, Home Health Strategic Management
HH Documentation is a ongoing topic of focus for most Agencies whether addressing timeliness, skilled note content, or objective program management. HH audits include documentation requests, & inadequate note documentation regularly produces claim denials. This session dives deep into required HH documentation content & how to standardize your notes, & subsequently your care programs. This session include demoes of documentation samples from HH Providers who have rewired their notes for success.
M700 | Thursday, June 25, 2026 | 10:15 am - 11:45 am
California Payroll Masterclass
Lauren Winschuh, Senior HCM Advisor, Viventium
California's payroll rules for piece-rate workers are strict. Under AB 1513 (Labor Code §226.2), agencies must:
- Pay separately for rest/recovery and non-productive time.
- Use the higher of minimum wage or average hourly earnings.
- Provide pay stubs showing hours and wages by category.
- Non-compliance risks wage claims, PAGA penalties, and class actions.
This session simplifies the law, highlights common mistakes (averaging errors, poor records, incomplete stubs), and shares best practices.
M800 | Thursday, June 25, 2026 | 10:15 am - 11:45 am
PDGM in Practice: Structure, Financial Impact, and What’s Changing for 2026
Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions
PDGM directly impacts your revenue, operations, and quality performance - and 2026 changes will raise the stakes even higher. In this session, Melinda Gaboury breaks down the PDGM structure, key risk areas, and how it connects to revenue cycle, clinical operations, and HHVBP results. Walk away with clear insight on what to adjust now to protect revenue and stay ahead.
M900 | Tuesday, June 23, 2026 | 1:45 pm - 3:15 pm
Top PDGM Myths – Busted with CMS Guidance
Annette Lee, CEO and Founder, Provider Insights
Lisa Selman Holman, VP Clinical Services, McBee
PDGM has been around for years—so why are so many agencies still losing revenue, missing opportunities, or stressing over myths that simply aren’t true? In this high-impact, myth-busting session, we’ll separate PDGM fact from fiction using the most current CMS guidance. From clinical grouping and comorbidity confusion to LUPA pitfalls, timing traps, and “myths” about reimbursement drivers—nothing is off-limits. You’ll walk away with the clarity and confidence to correct misinformation, ensure compliance, and lead your agency toward PDGM mastery.
M1000 | Tuesday, June 23, 2026 | 3:30 pm - 5:00 pm
Implementing High Acuity Care at Home Services
Thomas J Rose, CEO & President, 21st Century Health Care Consultants
This session will guide Home Health Agencies on how to implement a hospital at home/High Acuity Care at Home program. Participants will learn key elements of program design, operational planning and organizational implementation. For home health agencies, this session is foundational to accelerate high acuity care at home services, both from Early Supportive Discharge and Admission Avoidance sources. This is where the future is headed for progressive agencies and the full continuum of care.
M1100 | Wednesday, June 24, 2026 | 10:45 am - 12:15 am
HHCAHPS-Improving Results
Melinda Gaboury, COS-C, Chief Executive Officer, Healthcare Provider Solutions
HHCAHPS scores directly impact your Star Ratings, public reputation, and referral growth. This session focuses on practical strategies to improve patient experience, strengthen survey performance, and drive better outcomes. Learn what top-performing agencies do differently- and how to turn patient feedback into measurable results.
M1200 PANEL | Wednesday, June 24, 2026 | 1:45 pm - 3:15 pm
Inside the Survey: What Accrediting Bodies Are Really Looking for in 2026
CHAP Invited
ACHC Invited
The Joint Commission Invited
This session brings together accrediting organizations to highlight current citation trends and how agencies can better prepare.
M1300 PANEL | Wednesday, June 24, 2026 | 3:30 pm - 5:00 pm
Licensing: Home Care, Hospice and Home Health
Jude dela Concepcion, CDSS
Marissa Stone, CDSS
Jabari Lewis, CDSS
Coming Soon
M1400 | Thursday, June 25, 2026 | 10:15 am - 11:45 am
7 Habits of Ineffectual Outcome Management and How They Can Destroy VBP and Star Results
Annette Lee, CEO and Founder, Provider Insights
Lisa Selman Holman, VP Clinical Services, McBee
In this eye-opening session, we will delve into the common pitfalls that can undermine value-based purchasing (VBP) and star ratings in healthcare. Lisa and Annette will identify and dissect seven detrimental habits that can lead to poor outcome management, negatively impacting both financial incentives and quality ratings. Ensure your organization avoids these common pitfalls and excels in delivering high-quality, value-based care.
Participants will gain valuable insights into recognizing these habits within their organizations and learn practical strategies to overcome them. By addressing these inefficiencies, attendees will be better equipped to enhance their outcome management processes, ultimately improving patient care and organizational performance.
P100 | Tuesday, June 23, 2026 | 10:15 am - 11:45 am
Wage & Hour For All: Prevent & Defend PAGA Claims
Bob King, Attorney and Founder, Legally Nanny
The California Private Attorneys General Act (PAGA) applies to all employers. Everyone is vulnerable to wage and hour missteps. This general session presentation will show attendees across all industries how to comply with the wage and hour laws that apply to home health, home care and hospice. We will review the prime areas we've defended in PAGA cases. Plus, if you receive a PAGA letter, we will show you the immediate steps to minimize liability.
P200 | Tuesday, June 23, 2026 | 1:45 pm - 3:15 pm
The Powers Within
Steve Weiss, The Hurricane, Hurricane Marketing Enterprises
Healthercare is a people business. Caring for others is rewarded but also exhausting. In order to successfully deliver the best care, we must call upon the Powers Within. This motivating session that discusses 10 characteristics of every successful healthcare business. You will be inspired, instructed, and maybe even shed a tear or two as the speaker walks you through real industry experiences we all face and how to overcome them. We are expected to be Super Heroes, and in order to deliver we need to call upon the Powers Within!
P300 | Tuesday, June 23, 2026 | 3:30 pm - 5:00 pm
Selling Your Agency: The Decision, the Process, and the Emotions
Craig Falk, Executive Advisor, Pando Home Care
Selling a home care agency is often viewed as the ultimate goal - but the reality is far more complex than most owners expect. Drawing from his experience selling two agencies, Craig Falk shares the emotional, financial, and practical realities of the exit process, from identity loss and decision fatigue to due diligence, trust, and life after the sale. This session goes beyond deal mechanics to explore what truly determines a successful exit: readiness, clarity, and alignment with your personal values. Attendees will walk away with a clearer understanding of what it really means to sell - and how to prepare for what comes next.
P400 | Wednesday, June 24, 2026 | 10:45 am - 12:15 pm
Empowering Your Office Sales Team
Thomas J Rose, CEO & President, 21st Century Health Care Consultants
Discover the essential steps in training your office staff to effectively convert referral phone calls into scheduled in-home assessments. While community liaisons and marketing efforts are vital for generating referrals, the sales process truly begins when a prospect contacts your agency. This presentation emphasizes the importance of equipping your staff with the skills to guide callers seamlessly from inquiry to assessment scheduling.
P500 | Wednesday, June 24, 2026 | 1:45 pm - 3:15 pm
Mastering Your Digital Presence
Nick Bonitatibus, Owner and Founder, Digital Champions
In today’s noisy digital world, trust and visibility drive growth. This engaging session shows healthcare professionals how to cut through the clutter, build online authority, and turn their digital presence into a magnet for referrals, talent, and growth. Attendees will leave with simple strategies to show up confidently on camera, streamline content creation, and position themselves as the go-to expert in their market.
P600 | Wednesday, June 24, 2026 | 3:30 pm - 5:00 pm
Mastering the First Call: Turning Inquiries into Revenue in Home Care
Emily Isbel, Founder & CEO, 24/7 Solutions
Learn how to turn inquiry calls into clients with proven systems, scripts, and strategies from a leader who scaled multi-location home care operations into high-growth, high-performing agencies.
P700 | Thursday, June 25, 2026 | 10:15 am - 11:45 am
The Money is in the Margins: Uncovering Profit in Home Care
Dana Charumbira, Managing Director, The Home Care CPAs
In today’s home care landscape, growth alone isn’t enough - profitability depends on understanding the story behind your margins. This session will reveal how to uncover hidden profit opportunities by analyzing costs, payer mix, and operational efficiency. Attendees will learn a proven framework to measure, interpret, and improve margins, helping them turn data into decisions that strengthen financial health and sustain agency growth.
G100 | Tuesday, June 23, 2026 | 10:15 am - 11:45 am
Thriving Through Change with LEGO® Serious Play®
Dr. Heather L. Hodges, PhD, DMin, CEO & Founder, Hodges Group International, LLC
Change is a constant, but how your team navigates it will determine success. This fun, hands-on workshop combines the LEGO® Serious Play® method with the Kübler-Ross Change Curve to help leaders and teams visualize where they are in the change process and adapt accordingly. Participants literally “think with their hands” to build insight, empathy, and resilience through change. (Note there is a materials fee for the LEGO bricks for this session if over 35 attendees at a time.)
G200 | Tuesday, June 23, 2026 | 1:45 pm - 3:15 pm
Workforce Insights: Generational Motivators
Cindy Campbell MHA, BSN, RN, CCS-HH, Senior Director Advisory Services, WellSky
WellSky and The Center for Generational Kinetics have released a new report on the healthcare workforce, revealing insights from a 2025 survey of 1,200 workers. The report highlights key factors such as compensation, culture, career expectations, and technology's role in reducing burnout. This session will discuss the report's findings and provide strategies for healthcare at home organizations to attract, engage, and retain a sustainable workforce.
G300 PANEL | Tuesday, June 23, 2026 | 3:30 pm - 5:00 pm
Care at Home M&A: Three Sectors, Three Strategies - Home Health, Home Care, and Hospice
Samantha Lincoln, Managing Director, Paragon Ventures
Explore how M&A trends differ across home health, home care, and hospice - and what today’s market means for growth, valuation, and strategic positioning.
G400 | Wednesday, June 24, 2026 | 10:45 am - 12:15 pm
2026 Federal and California Employment Law Updates
Angelo Spinola, Home Health, Home Care & Hospice Chair, Polsinelli
Lindsay Ryan, Employment Advice & Investigations Vice Chair, Polsinelli
This program will be a comprehensive and easy-to-digest review of everything your home-based care organization should be doing to be in compliance with California's employment laws and nuances. We will get you up to speed on the latest court decisions and legislative updates in California and will discuss how they impact your policies and practices going forward.
G500 | Wednesday, June 24, 2026 | 1:45 pm - 3:15 pm
AI in Action: Reinventing Home Health & Hospice
Brian Lebanion, Consultant, BC Healthcare Consulting
AI in Action: Reinventing Home Health & Hospice from the Back Office Out - While much of the industry conversation around AI in home health and hospice has centered on clinical documentation, some of the greatest opportunities lie behind the scenes. This session explores how AI-driven back office solutions can improve compliance, streamline administrative processes, reduce costs, and support sustainable growth.
G600 PANEL | Wednesday, June 24, 2026 | 3:30 pm - 5:00 pm
GUIDE Program
Sarah Irie, Social Science Research Analyst, Centers for Medicare & Medicaid Services (CMS) / Department of Health and Human Services (HHS)
Coming Soon
G700 | Thursday, June 25, 2026 | 10:15 am - 11:45 am
Contract Medical Managed Care Plans State CalAim how Medical is Delivered
Coming Soon