Home Care Manager Certificate Program - Las Vegas

Tuesday, March 26, 2024
8:00 AM (PDT)
to Thursday, March 28, 2024 at 5:00 PM (PDT)
Category: Certificate Program

The Home Care Manager Certificate Program HCMCP® is an interactive and intensive educational program, providing leading edge management concepts and skills that are critical for home care managers to know and understand.

This program was designed to accommodate all sections of home care, from private pay to large home care agencies. There are two modules to choose from: Home Care Aide / Private Duty or Medicare Certified track. This program was designed to improve your leadership skills, learn the fundamentals of budgeting, marketing, financial management, PDGM, compliance, regulatory and human resources of entry level home care managers. 

Program Goals:
  • Develop leadership and organizational management skills
  • Learn the secrets to marketing your agency
  • Understand the regulatory process (all home care agencies)
  • Learn the fundamentals of financial management and budgeting
  • Understand human resource practices and employment law

Medicare Certified Track Breakout Session Goals:
  • Understand regulatory guidelines and business practices
  • Learn the financial management under PDGM process

Home Care Aide / Private Duty Breakout Session Goals:
  • Understand regulations for Home Care Aide / Private Duty and Licensed agencies
  • Learn the financial management & marketing process for Home Care Aide / Private Duty and Licensed agencies

View Session Goal Details here


Tuesday, March 26, 2024

7:00 am - 8:00 am    Registration & Sign-in / Continental Breakfast

8:00am – 12:00pm   Program

12:00pm – 1:00pm   Lunch (provided)

1:00pm – 5:00pm     Program

5:00pm – 6:00pm     Networking Reception (Sponsor-hosted drinks and appetizers)

Wednesday, March 27, 2024

7:00am – 8:00am     Sign-In / Continental Breakfast

8:00am – 12:00pm   Program

12:00pm – 1:00pm   Sponsored Lunch (provided)

1:00pm – 5:00pm     Program

Thursday, March 28, 2024

7:00am – 8:00am     Sign-In / Continental Breakfast

8:00am – 12:00pm   Program

12:00pm – 1:00pm   Lunch (provided)

1:00pm – 5:00pm     Program

 View and print full program agendas below:

Private Duty Agenda             

Medicare Certified Agenda


The Home Care Manager Certificate Program HCMCP® was designed for front-line supervisors, new or established business owners, administrators or assistant administrators, directors or assistant directors, CEOs, COOs, operations managers, human resource managers, finance and marketing managers, case managers, clinical nurse supervisors, DPCS, DON, office managers, emerging or middle managers, or any middle management personnel of a home care aide / private duty organization or a Medicare certified home health agency. More experienced managers will gain insights and a refreshed understanding of home care or home health.


Brittnei Salerno, BS
Owner, Administrator
La Jolla Nurses Homecare

Brittnei Salerno is the President and Owner of La Jolla Nurses Homecare. With more than 21 years of Home Care management experience, Brittnei is a recognized industry leader. An active advocate, she's past Chair for CAHSAH®'s Board of Directors, PAPA Committee and Licensed Home Health Agency Committee. She has been honored for her outstanding contributions to the development of local, state and federal home care associations. In 2003, 2004, 2005, 2006, and 2007 she received the Grassroots Advocate of the Year award and is a past recipient of CAHSAH®'s Lois Lillick Award (2006).

Dr. Lucy Andrews, DNP, RN, MS
At Your Services Home Care

In 1988, after working as a clinical nurse in the University Health System at UC San Francisco, Lucy Andrews started understanding home care. She became a discharge planner and immediately fell in love with the concept of home care and the autonomous clinical practice it affords nurses. Dr. Lucy was hooked and has been a strong supporter of home care ever since. Believing people need advocates in healthcare systems, she has championed that cause across the acute care and post-acute care setting.

Dr. Lucy has worked in every aspect of home care from Medicare Certified, DME, Infusion, Hospice and finally Home Care Aide / Private Duty - Private Pay services. She also works as a home care consultant across the country and as a legal nurse consultant for the home care industry. Having worked in all areas of home care, Dr. Lucy has a well-rounded perspective of the challenges facing patients, families and the home care industry, and as a provider she advocates for patients through the maze of health care services. Dr. Lucy celebrated over 37 years as a nurse and patient advocate.

Dr. Lucy has a Baccalaureate Degree in Nursing from Lewis University, Romeoville, Illinois. In 1994, she received her Masters of Science in Health Service Administration from St. Mary's University, Moraga, California. Dr. Lucy received her Doctor of Nursing Practice awarded in 2016, graduating with Distinction and a 4.0 GPA. She did her doctoral work on the global dementia crisis, aging and prevention strategies for healthy living. Developed dementia and Alzheimer's disease plans for aging patients leaving the hospital setting or entering long-term care or home health and hospice environments. She also developed a specialized program for those at risk for dementia and Alzheimer's disease.

In 1992, Dr. Lucy was designated CAHSAH Certified Home Care Administrator in the inaugural offering of this designation through the California Association for Health Services at Home (CAHSAH). She is the founder and CEO of Creative Solutions Home Care Consulting Services and At Your Service Nursing & Home Care, a concierge nursing & home care agency that provides the services she believes are essential for seniors to age in place. She offers a higher level of care allowing people to be in their own homes with an emphasis on independence, safety, and quality of life.

Dr. Lucy is the Vice Chair of the Board of Directors for the National Association for Home Care and Hospice (NAHC) and sits on the Board of Directors for California Association for Health Services at Home (CAHSAH). She has served on the boards for both state and national board associations, and is currently on the following boards and committees: Board of Directors, California State Association for Health Services at Home (CAHSAH), 2002-present, National Association for Home Care and Hospice (NAHC's) Home Care Aide Private Duty Home Care Association Director, and multiple state and national home care committees.

Dr. Lucy goes to Washington, DC, several times a year to advocate for senior services and home care issues. She was past Commissioner for the Sonoma Commission on Human Rights. She is past chair of the local Senior Advocacy Services.

Elizabeth Murphy
Murphy Law Group, PC

Elizabeth focuses her practice in employment law, representing a wide variety of California and national employers in various industries, including accounting, retail, banking, manufacturing, and hospitality.

Ms. Murphy also specializes in the field of home healthcare through her extensive lecturing and advising work in support of home care employers throughout the state of California. She is also a frequent contributor to Home Health Line, a subscription-only industry publication that helps home health agencies provide excellent patient care and increase profitability.

Ms. Murphy's experience includes advising employers in day-to-day management and decision making issues, such as handling sensitive terminations, preparing and negotiating employment and severance agreements, preparing and revising employee handbooks, training management and staff, and administering leaves of absence; and representing employers in wrongful termination, discrimination, sexual harassment, wage and hour, and other employment-related litigation in state and federal court.

Melanie Stover, OT, MBA, MS/ISM
Home Care Sales, LLC

Melanie Stover has been responsible for the growth of Home Health, Hospice, and In-Home Care agencies over the last 26 years.   

 Melanie is an Occupational Therapist who founded Home Care Sales in 2001 – a training and consulting firm that Drives Referral Growth. She helps agencies refine their referral process, hire, onboard, and train high-performing sales teams (even if the first sales superstar is you as an owner!), creating consistent referral streams year after year. 

 Melanie is a post-acute care expert and has developed, teaches, and coaches The Total Patient Care Delivery Model™, where Home Health, Palliative, Hospice, and In-Home Care service lines work seamlessly together to deliver the highest patient/ client outcomes. Onboarding for representatives begins with industry-specific marketing and sales training, the High-Performance Sales Academy™, to gain repeatable, consistent referrals, and the Agency Success Pathway continues with the RoadMap to Referrals™ – 52 weeks of sales messaging “Done for you!”  Teaching the RepMastery framework for coaching and managementeliminates the drama and focuses on RESULTS!  

 HCS Mission: Getting a referral for every patient and client who deserves one to your care! 

Chris Alexander, M.A.
Synergy Executive Education

Chris Alexander is a renowned speaker and author. He has advanced degrees in Organizational Behavior and consults and speaks worldwide on “World-class Leadership”, “Building High Performance Business teams”, the “WOW” Factor! And “Synergy Sales Power”.

He is the author of Creating extraordinary Joy,Joy in the WorkplaceCatch the Wind with Your Wings, the series of 5 books titled Synergizing Your Business, and his latest book, Synergy Strategic Planning. Recently, along with a team of educational specialists, Chris won the Los Angeles Area Emmy Award for Overall Excellence in Business Education. This was followed by the Aegis Star Award for the Time Warner show “Working Wardrobes for A new Start” and his two PBS TV shows, Creating Extraordinary Joy and Joy in the Workplace.

He is passionate about the power of human potential and the extraordinary Synergy that comes from working together toward a shared destiny. His favorite quote is: “It’s amazing what can be accomplished when nobody cares who gets the credit.”

Melinda Gaboury
Chief Executive Officer
Healthcare Provider Solutions, Inc.

Melinda A. Gaboury, with more than 30 years in home care, has over 22 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PDGM training, billing, collections, case-mix calculations, chart reviews and due diligence. UPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda's current impact on the industry. Melinda is currently serving on the NAHC/HHFMA Advisory Board and Work Group, is Treasurer on the Home Care Association of Florida Board of Directors, and was named to the Tennessee Association for Home Care Board of Directors in 2022. Melinda is also the author of the Home Health OASIS Guide to OASIS-E and Home Health Billing Answers, 2023.

Stephanie Phillips, RN, BSN, MBA
S & S Home Care Consulting

Stephanie Phillips, RN, MBA and Sharon Fredrichs, RN, BSN, PHN, CPHQ of S&S Home Care Consulting, LLC, provide comprehensive consulting services for home health, hospice, licensed, and non-medical home care agencies. Experienced with regional administration, survey strategy and recovery, agency assessments and process-flows, due diligence and remote leadership development this team works nationwide. Leadership growth and interim management involves an in-depth understanding of regulations, compliance, utilization, QAPI and emergency preparedness planning and development, policy and procedure manual edits. Integrating the interpretive guidelines provide leadership with increased confidence and working knowledge of the Conditions of Participation. Their creative presentations bring regulations to real-life with interactive exercises that can be taken back to the agency and applied to everyday situations.

Sharon Fredrichs, RN, BSN, PHN, CPHQ
S & S Home Care Consulting

Sharon Fredrichs, RN, BSN, PHN, CPHQ has been serving the home health community over 40 years, combining a background of administrative, quality assurance, compliance, utilization and program development. Focusing on operational efficiency, clinical outcomes and reimbursement she establishes the dynamics for an influential change agent. Interpreting, then applying regulations is her greatest strength and is pivotal with survey strategy and sustaining compliance. Professional and team development is her passion.

Brian Lebanion, MBA, CPC, RNC, HCS-D, HCS-O
Healthcare Consulting Manager
Wipfli, LLC

Brian Lebanion has over 25 years of experience in the healthcare industry and is a seasoned professional providing consulting services in all aspects of home health care and hospice, including operations, reimbursement, and education. He specializes in comprehensive consulting services offering clients and providers survey/licensure coaching, clinical review and training, financial and revenue cycle management, third-party audit response, and quality assurance/performance improvement training. Brian has served various clients - such as home health agencies, hospices, and adult day health cares - as well as a diverse range of organizations including business startups, large corporations, private sector, and nonprofits. He is an advocate of post-acute care providers, leveraging the financial and health outcome benefits they can provide, as well as their role in the continuum of care. Brian enjoys positioning clients to make successful financial, clinical, and operational decisions that have a lasting, positive impact on clients and the patients they serve - specifically clients seeking clinical, operational, educational, survey/licensure, and financial/reimbursement assistance can receive industry-specific expertise. 


Provider approved by the California Board of Registered Nursing (Provider #CEP17394) for twenty-one (21) contact hours of continuing education. You must be present for the entire workshop to earn Continuing Education Units. No partial credits can be given. Certificates will be distributed at the completion of the program on the third day.


Cancellations are subject to a 20% handling fee. There will be no refunds issued for cancellations received within 10 business days prior to program. Cancellation requests must be in writing. Refunds will not be made for no-shows. However, substitutions will be allowed. Should CAHSAH® cancel the program, a full registration fee refund will be issued.

To place a registration by phone please call (916) 262-6800.

Per Person
Register two or more people online and receive $25 off each registrant. Must be on same transaction.

*Not a CAHSAH Member? Contact Michele Lander at mlander@cahsah.org to find out how you can join and receive member benefit discounted registration rates for all CAHSAH education programs.


Planet Hollywood Resort & Casino
3667 Las Vegas Blvd South
Las Vegas, NV 89109 General Reservations (866) 317-1829

Special Rate: $118 per night (plus tax and resort fees) Special CAHSAH group room rates end 2/22/2024.

Book Now

Or call (866) 317-1829 and reference CAHSAH group code: SMCAH4. Processing fee will apply for phone reservations.


Exam content is not based on CAHSAH Certificate Programs. Certification exams are experience-based exams. Separate registration and payment is required through NBHHC®. See below.

Exam date: Friday, March 29, 2024

Location: Planet Hollywood, Las Vegas, NV

Exam Schedule:
: 8:00am - 8:45am
Exam: 9:00am - 11:00am

NBHHC Exams available March 29, 2024 Certified Hospice Manager (CHM)
Certified Home Care Manager (CHCM)

In order to sit for a certification exam on
March 29, 2024 in Las Vegas, you must first submit an eligibility application to NBHHC®. For eligibility requirements, please refer to the NBHHC® Candidate Handbook (available for download below).

Deadline to submit an eligibility application is March 18, 2024.

For more information about NBHHC Certification please visit: www.nbhhc.org or contact certification@nbhhc.org.



For Sponsorship Information Contact:
Kristine Fitzpatrick
Chief Financial Officer